Refund policy

Last updated: 8 October 2026

This policy applies to all purchases made at spectremy.com and is operated by Spectre Capital Sdn Bhd.

1. Single cards
Because card condition and value can change quickly, we do not accept returns on single cards for change of mind. We will offer a refund or replacement if:

you received the wrong card (wrong name, set, number, finish or language), or
the card is not in the condition described in the listing, or
the card was damaged in transit.

2. Sealed products
Sealed products (booster packs, boxes, decks and accessories) can be returned only if unopened and in original condition. Opened products are non-refundable, including booster packs, because their contents are random.

3. Time limit
Please contact us within 7 days of receiving your order (or picking it up in store). Requests after this period cannot be accepted.

4. How to request a refund
Email retailspectre@gmail.com or WhatsApp 019-313 1772 with:

your order number
clear photos of the card(s) or product, including any damage or the incorrect item
for parcels, a photo of the packaging as received

We will reply within 3 business days. If we need the item back, we will give you return instructions. Do not send items back without contacting us first.

5. Refunds
Once your request is approved, and we receive the returned item if required, refunds are made to your original payment method:

Online card / e-wallet payments: refunded through our payment provider, usually within 7–14 business days depending on your bank.
DuitNow QR / bank transfer: refunded to your bank account, usually within 3–5 business days.

Shipping fees are non-refundable unless the error was ours, meaning a wrong or damaged item.

6. Order cancellations
You may cancel an order before it is shipped or ready for pickup for a full refund. Orders paid by DuitNow QR or bank transfer that remain unpaid after 24 hours may be cancelled automatically.

7. Contact us
Spectre Capital Sdn Bhd
Spectre Bandar Sunway
9-1, Jalan PJS 8/13, Bandar Sunway, 46150 Subang Jaya, Selangor
Email: retailspectre@gmail.com
Phone / WhatsApp: 019-313 1772