Shipping policy
Last updated: 8 October 2026
This policy applies to all orders placed at spectremy.com, operated by Spectre Capital Sdn Bhd.
1. Order processing
Orders are processed within 1–2 business days after payment is confirmed. For DuitNow QR or bank transfer orders, processing starts once we have verified your payment. Orders placed on weekends or public holidays are processed the next business day.
2. Shipping rates
| Destination | Rate |
|---|---|
| West Malaysia | RM 10.00 |
| East Malaysia (Sabah, Sarawak, Labuan) | RM 15.00 |
| International (selected countries incl. Singapore, Hong Kong, Japan, Korea, Australia, US, UK and EU) | RM 77.00 |
The final shipping fee is shown at checkout before you pay.
3. Delivery times (after dispatch)
- West Malaysia: 2–4 business days
- East Malaysia: 4–7 business days
- International: 7–21 business days, depending on destination and customs
These are estimates. Delays caused by couriers, weather, public holidays or customs are outside our control.
4. Packaging
Single cards are shipped sleeved and in a top loader or card saver, inside a protected envelope or box. Sealed products are packed to avoid crushing in transit.
5. Tracking
Once your order ships, you'll receive an email with your tracking number.
6. Store pickup (free)
You can choose Pickup at checkout to collect your order for free at:
Spectre Bandar Sunway, 9-1, Jalan PJS 8/13, Bandar Sunway, 46150 Subang Jaya, Selangor
Hours: 3 PM–12 AM, closed Tuesdays.
Please wait for our "ready for pickup" email or WhatsApp before coming, and bring your order confirmation. Orders not collected within 30 days may be cancelled and refunded.
7. International orders
International customers are responsible for any import duties, taxes or customs fees charged by their country. These are not included in our prices or shipping fees.
8. Lost or damaged parcels
If your parcel arrives damaged or doesn't arrive within the estimated time, contact us within 7 days (for damage, from the day you receive it). See our Refund Policy for how we handle damaged items.
9. Wrong address
Please double-check your shipping address at checkout. We are not responsible for parcels sent to an incorrect address provided by the customer. If you spot a mistake, contact us before the order ships and we'll update it.
10. Contact us
Email: retailspectre@gmail.com
Phone / WhatsApp: 019-313 1772